Transforming your business processes is crucial for greater agility in the marketplace.
You want to meet the needs of your customers without sacrificing the sanity of your employees. The best place to start is with process improvement. Understanding where to strategically place process improvement should be a priority. This goes beyond Business Process Management technology. It is your team, working together to find better ways of doing things.
You may have the idea that Business Process Management (BPM) involves long, boring projects done by a few people with lots of documentation sent out about how processes need to work.
Times have changed. BPM now functions as a collaborative tool to both bring teams and organization together in alignment with goals and objectives as well as to “fine-tune every component of the business to achieve maximum performance.”
Business Process Management (BPM) creates measurable results in organizations:
- Improving efficiency by identifying redundant, unreliable, duplicative processes and revamping or eliminating them to streamline the focus on meeting objectives and performing smoothly.
- Fostering a culture of improvement that encourages innovation and creativity.
- Increasing the agility to respond to the ever-shifting marketplace by enabling digital transformation through process transparency across the organization.
- Shifting to a customer-focused organization by simplifying processes from internally-driven to one that reflects the market’s needs.
Learn more about some of the measurable results organizations have experienced using BPM.
“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”
— W. EDWARDS DEMING
How Business Process Management Improves Business Results
Business Process Management (BPM) is more than automation of business processes. It is a network of connectivity that gives your business an edge in improvement. It is continuous enhancement of business processes that create an agile organization able to constantly absorb insights and transform to meet the needs of customers, employees, and the market.
We’ve talked a lot about how performance management drives results, but this time it’s all about process management.
Consider the following question: How many processes does my business use to operate?
Do you know the answer? Can you ballpark it? Most people in your business, including you, probably don’t know how many processes run the business.
Carl Lehmann, a BPM specialist, suggests doing a Business Process Inventory in his article How Many Processes Does your Organization Use to Run its Business? Lehmann says, “Processes considered ‘Core’ to operations must perform well. They demand commitment, ownership, investment in performance enhancement and optimization. ‘Non-core’ processes that create liability or risk demand consolidation, decommissioning or outright elimination.”
It is essential that you understand your business processes because they define your operation. How you operate determines your company’s success.
Ultimately, the greatest investment you can make is in a BPM solution that will give your company the agility it needs to adapt to the constantly changing future.
This ground-breaking work is led by highly experienced Pendolino Group HR consultants with many years of operational experience. The breadth of their experience includes corporate strategic planning, internal HR, global leadership, operations management, and external HR consulting.