Business Process Improvement Webinar Series
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Business Process Improvement Webinars

Complimentary Series for The Pendolino Group Clients and Colleagues

The Pendolino GroupBusiness Process Improvement Webinar Series

“Wanted to thank you for the webinar. It was very helpful.
I took copious notes and shared with my right hand planner at work.
Thanks again!”

– Adriana Van Epps

Transforming your business processes is crucial for greater agility in the marketplace. You want to meet the needs of your customers without sacrificing the sanity of your employees. The best place to start is with process improvement. Understanding where to strategically place process improvement should be a priority. This goes beyond Business Process Management technology. It is your team, working together to find better ways of doing things.

You are perched on the edge of success. Managing, implementing, and understanding what the future holds and how to realize your strategic goals by applying process improvement methods will give you the edge you want and need. We offer great insights on our blog, and we want to take it one step further with you. We partner with you to give you the insights that inspire you to make the improvements that your business requires.

Our engaging 30-minute webinars give you the opportunity to explore the latest thought-leader perspectives and to talk it out via Q&A that will empower you to create change. You inspire the urgency and excitement needed in your organization. The Pendolino Group is ready to motivate you to start planning.

Each weekly session showcases a new Business Process Management or Business Process Improvement topic, best practices, useful tips & tricks, and a chance to glean insights from your peers.

Click here to sign up for our series of Business Process Improvement Webinars

Continue reading below to discover our upcoming 52 topics and a few details to rocket you into the future.

Our Next Two Business Process Improvement Webinars

These are our first two ‘must explore’ topics to get you started on process improvement:

• What is Process Improvement (PI), The PI knowledge areas, Applying the PI Body of Knowledge. Relationship to other management disciplines, Process Improvement Manifesto.

What’s the best plan to drive process improvements for your organization? You must have a well-defined strategic planin place to motivate your employees, and yourself, to create sustainable change. In this session, we will discuss what business process improvement (a.k.a. continuous improvement) is and how it fits into your strategic plan.

• Process defined; Relationship among policies, processes, and procedures

How does your process improvement (PI) plan affect other areas of your business? In this session, we will discuss the relationship between PI and the areas of your organization that determine the success of your strategic plan.

Upcoming Webinars Feature Practical Tips on Business Process Mapping in an Efficient Format

Throughout 2018 we’ll be holding free, live snap webinars several times per month.

You can join the webinar series at any time — each webinar stands on its own.

Upcoming topics include:

• PI Defined; PI organization; PI and Operations Management; Role of a PI Manager

Who is responsible for process improvement in your organization? In this session, we will discuss the role of individuals within process improvement and what a PI manager might contribute to your daily operations.

• Process orientation and organization structure; Leadership and PI

Cross-functional process improvement can enhance your organization, so it is important to understand process orientation and its relationship with leadership and the organizational structure. This class will discuss just that, plus the responsibility of leadership in process improvement.

• Process maturity model defined; Process maturity levels

By what measurement will you know when your business processes have reached the maturity plateau? This session will delve into the process maturity model and defining levels for your organization’s PI.

• Assessing Process Maturity

You may have already started process improvement, but it is equally as important that you can identify where your PI is at in process maturity. In the Assessing Process Maturity topic, we will discuss how you can critically analyze your PI to determine where it is on the maturity model.

• Enterprise architecture defined; Process-oriented architecture defined; Core principles of Process-orientation architecture

Understanding the architecture of your process improvement plan can lead to a better relationship between PI and your organizational culture. We will define the types of architecture and take a good look at the core principles of process-orientation.

• Process-oriented architecture roadmap

To get where you’re going, you need a process map. This session will help you develop a roadmap that will lead to a strong process-oriented foundation for building your business.

• Enterprise modeling defined; Process ecosystem defined

During this course, we will discuss the interrelationships of an organization while we define enterprise modeling. In addition, we will look at the definition of process ecosystem and how it can assist your organization in becoming even more agile within the context of process improvement.

• Process ecosystem components

The relationship between things matters in the world of business, and even more so in your organization. Join us to take a closer look at the components of the process ecosystem and process mapping for a better understanding of how each cog works.

• Building a process ecosystem

Once we’ve discussed the definition and the components of a process ecosystem, we can delve into building one. This course will do just that. Follow along and gain greater insight into creating your own ecosystem of processes.

• Managing a process ecosystem; New management obligations

Once you have built a process ecosystem, you must understand how to manage it to keep it running smoothly and fully agile for the market. This session will discuss process management obligations and methods for overseeing the program.

• PI framework; Environmental factors and organizational influences; Organization profile; Leadership

This topic focuses on the influences that can affect your process improvement. We will discuss how your PI’s framework comes into play, and what external and internal factors you need to watch. We will also look at the profile of your organization and leadership.

• Strategic planning

Strategic planning is a crucial step in PI that must not be ignored. Though it may seem complicated, we will talk about effective methods for completing a strategic planning that are easy to implement and proven successful.

• Process management

This session will focus on the ins and outs of process management, and how business process management (BPM) can lead to greater insights within your organization. BPM tools create a company that can readily embrace change in the marketplace. This will be a session you do not want to miss!

• Performance management

Performance management is a hotly debated topic. In what ways should employees be monitored and rewarded/disciplined for performance? We will discuss this and more in this session.

• Workforce management

HR and leadership are constantly coming up with new ways to manage the workforce. We’ve got some tips and tricks on workforce management and HR outsourcingthat will help you smooth out your processes and find top talent for your organization.

• Quality management

Maintaining quality within the workplace is vital to achieving top results. In this session, we will discuss quality management, it’s importance, and what role process improvement plays with the quality of your outcomes.

• Knowledge management

Continuing to expand the knowledge of your workers and leaders should be a top priority. Whether it is through training, continued education, or knowledge share, knowledge management leads the way in encouraging process improvement in the workforce. In this session, we will discuss organizing and improving the process for obtaining workplace information.

• Charter of a PI organization

This topic will give you an up-close look at creating a charter for a process improvement organization. We will detail the information you need to draft the charter and the promises that must be contained within the agreement.

• Process improvement services

There are many services available to your organization to assist in process improvement.This course will discuss not only those, but the benefits and drawbacks to using PI services.

• Roles and responsibilities; Process improvement governance; Department controls

A strong foundation for PI will include details on the authority and controls in place to govern the plan. This session will explore implementing departmental controls and the roles and responsibilities of those leading the way for the PI in your organization.

• Overview of the PI dictionary; Skills, competencies, and techniques defined

Like most programs, PI comes with its own vocabulary. We will examine the unique definitions of PI-related terminology in this course and the abilities needed to achieve PI.

• PI skills

This topic digs deep into understanding what skills are needed to effectively implement PI. We will assess skill needs for PI within the workforce and within the leadership of the organization.

• PI competencies

You must understand where your organization’s competencies shine and in which direction to focus your attention for improvement. During this session, we will look at PI competencies and how to bring any lagging areas into alignment with the aptitude needed for successful PI implementation.

• PI Tools and Techniques

Another must for the PI person at your organization! In this session, we chat about PI tools and techniques that are vital to successfully improving your process management.

• Building, recognizing and retaining talent

Without talent, process improvement is a waste. Building and retaining top talent in this cutthroat employee market can be difficult. Anymore, people want to find a company that they can grow with, who will recognize them for their accomplishments. This course talks about how to implement business processes so that you can have an amazing team who will lead the way in PI.

• Case example: Recognize what failure is

It is nearly impossible to escape failure in some aspects of business. This topic is designed for you to learn from a real example of failure and to give you the tools to recognize it within your own organization. Failure is an excellent learning tool when applied correctly!

• Case example: Achieve customer delight

Top of mind for every organization is customer satisfaction. It’s time to push beyond just satisfaction and into customer delight. In this course, we will study a case example of achieving customer delight. You will find inspiration for achieving this higher purpose within your organization.

• Case example: What can go wrong, How to make it right.

In this session, we will look at a case that shows what can go wrong when implementing process improvement. Our experts will then discuss with you ways to fix the issues and get your program back on track.

• Case example: Remove roadblocks

This case example features the obstructions that can hinder progress toward strategic goals. We will discuss how to remove those issues that prohibit and frustrate the process so that your PI is not thwarted.

• Case example: Reward and celebrate

Rewards and celebrations are important for keeping employees and leadership excited to continue with PI. This case example will showcase the relationship between celebrating successes, offering rewards, and continued success in implementation.

• Case example: 30 days gets results

How long before you begin seeing results? This common question will be answered in this case example that proves that you can see positive changes for your organization in as little as 30 days.

• PI template and instructions: 5S Template

Drafting a PI plan doesn’t have to be difficult. In our PI Template and Instructions series, we will offer templates and instructions that help you with your plan. The first in the series is the 5S template which involves creating and maintaining a disciplined workplace.

• PI template and instructions: 5 Whys Template

The 5 Whys Template is a powerful tool that helps you analyze cause and effect of PI implementation. In this session, we will discuss the usage of the 5 Whys and how to apply it to your organization.

• PI template and instructions: A3 Template

This one-page report is designed to provide an overview of the organization and the issues it must address. It is vital to strategic planning. Our instructions will guide you through the template and help you develop a deeper understanding of the importance of the A3 template.

• PI template and instructions: Change management plan template

If you want to enhance productivity, a change management plan is the right option for you. This lesson will walk you through the change management plan template so that you can ensure changes are implemented correctly and mitigate any risks associated with implementing PI in your organization.

• PI template and instructions: Check sheet

The check sheet is one of the easiest ways to measure success. We will show you how this vital document works and why it is necessary to your success.

• PI template and instructions: Communication plan

If you want to affect change, you’ve got to effectively communicate your strategic plan to your organization. In this session, we will look at a communication plan template and give you better insight into drafting a document that will get your people listening.

• PI template and instructions: Dashboard measurement plan

The framework for the dashboard measurement plan creates a customizable configuration for gaining insight into the progress and success of your PI. We will discuss options for dashboard measurements and how to use the template provided.

• PI template and instructions: Data collection plan

Your data collection plan must be a living work. It needs to be fluid and insightful so that you can maximize the data you collect. We will walk you through creating a data collection plan so that you take the guesswork out of doing it yourself.

• PI template and instructions: Disconnect list template

Learn to use the valuable Disconnect List tool to illustrate and resolve the breaks and failure points in your business processes. Focused on the handshakes and hand over points where errors are most likely to occur due to miscommunication and conflicting priorities, this tool is critical for optimizing the collaborative nature of cross-functional and enterprise level processes.

• PI template and instructions: Force field analysis

Lewin’s force field analysis is an excellent tool in helping leadership understand what may work against or for your planning. In this session, we will discuss creating a force field analysis and the components your executive team must consider for successful PI implementation.

• PI template and instructions: Lessons-learned survey content

Both success and failure lead to lessons learned, and these lessons often come from those who were at the ground level implementing the business process changes. This course will walk you through drafting content for a lessons-learned survey that will get you to a greater understanding of effective change implementation.

• PI template and instructions: Metrics chain

Calibrate your KPIs with better metrics by using this metrics chain template. Our tutorial will have you prepared for creating and using the right metrics for the right results.

• PI template and instructions: Process monitoring plan

Effective PIs include a plan for monitoring the process and tracking the results. This process monitoring plan template will make it easy to see how your PI works.

• PI template and instructions: Quick win identification

Quick wins are necessary to build momentum for growth and excitement for change. In this session, we will discuss a quick win identification template that will aid you in identifying where you can achieve quick wins and where you can expect to wait a bit longer for results.

• PI template and instructions: Stakeholder management plan

Engaging stakeholders in process improvement will lead to a more profitable organization. We will explore the stakeholder management plan and how it increases stakeholder engagement in this session.

• PI template and instructions: Voice of the customer – critical to quality chart

Critical to Quality (CTQ) help you identify what your customers actually care about. We will walk you through using a CTQ template that will get you on the right foot with your customers and help you listen to their needs.

• Process-oriented architecture construct

In this session, we will discuss how to best link different business processes throughout your organization. Through this architecture, you can begin to build BPM technology and communication and resource infrastructure that support your organization’s goals.

• Process improvement governance structure

Learn about the framework needed for a conceptual structure that will govern PI within your organization. We will discuss implementation models, business objectives, and the systematic, integrated manner in which PI should apply.

• “Anything that is of value is produced by a process.”

In our final session, we will chat with you about the high value placed on PI. Processes define our lives, especially in business, and those who create an agile system for addressing change are the ones who find themselves ahead of the game when the marketplace transforms. We will wrap things up in this session and leave you with ideas and access to help for becoming an alert, responsive, strategic organization.

Click here to sign up for our series of Business Process Improvement Webinars

Past Webinars

Here’s just a taste of the kind of topics we feature each month:

August 2016:

Critical Conversations

Embrace Touchy Topics and Turn your Conversations into Powerful Communications (Revised and Updated)

Remember the last time you had a challenging or difficult conversation, particularly about something you would have rather avoided?

Critical Conversations are about those “sticky” issues – the things we’d rather not talk about. And yet, these conversations are incredible opportunities for powerful communication and building stronger relationships – if we just knew how to handle them effectively!

This session will give you practical tools to help you master these key moments, so that you can create powerful communication, deliver astounding results and… reduce stress levels for everyone!

July 2016:

Strategic Leadership 

Innovative Leadership Tools That Drive Business Strategy

Have you ever wondered how to transform your role from one of tactical operations (daily drudgery), to instead become an indispensable and purposeful driver of business strategy — and best of all, take your seat at the executive or boardroom table?

But what does thinking and acting strategically actually look like? What does it really take to initiate strategic conversations that drive business strategy?

May 2016:

Critical Conversations

Embrace Touchy Topics and Turn your Conversations into Powerful Communications (Updated)

Remember the last time you had a challenging or difficult conversation, particularly about something you would have rather avoided?

Critical Conversations are about those “sticky” issues – the things we’d rather not talk about. And yet, these conversations are incredible opportunities for powerful communication and building stronger relationships – if we just knew how to handle them effectively!

This session will give you practical tools to help you master these key moments, so that you can create powerful communication, deliver astounding results and… reduce stress levels for everyone!

May 2016:

Interviewing for Success

The What and How of Selecting the Best Talent 

Skills-based training in the art and science of behavioural interviewing includes preparing for, and conducting the interview, in addition to learning effective candidate selection.

This highly interactive webinar also includes how to ask questions that reveal “who-ness”, what NOT to ask, and how to set the stage to help you choose the right candidate.

March 2016:

Selection and On-Boarding – Calling All Candidates!

Learn how to bring the very best onto your team.

Great companies know that successful selection and on-boarding are critical components to quickly engage new talent and reduce turnover costs.

This highly interactive 35-minute session gives managers the tools to accelerate the success of every new hire (and the entire team) by exploring the stages of new team member integration and team renewal.

February 2016:

Purpose Pathing: Career Planning for the Future

What do parachutes, bungee jumping, and heart-pathing have in common?

Everything!

In this 35-minute webinar session we’ll explore new concepts such as Spiral Career Paths, the Portfolio Worker, and the Results-Only Work Environment (ROWE).

Managers, executives and employees will all benefit from the latest perspectives and tools designed to ensure career success, employee engagement, and retention well into the future.

November 2015:

Critical Conversations: Stop Avoiding Touchy Topics and Turn your Conversations into Powerful Communications (Repeat Session)

Conflict avoidance by the numbers:

  • Employees waste an average of $1,500 and an 8-hour workday for every conversation they avoid
  • 95% struggle to speak up about concerns
  • 8% estimate their avoidance has cost their organization more than $10,000
*Vitalsmarts Research, 2010

Critical Conversation: A discussion between two or more people where the stakes are high, opinions vary, and emotions run high.

By definition, critical conversations are about the tough issues – the things we’d rather not talk about

Unfortunately, we often back away from these discussions because of fear or that we’ll make things worse. We’re masters at avoiding these situations! Coworkers send an email when they should walk down the hall and talk. Bosses leave voice mail in lieu of meeting with their direct reports. We use all kinds of tactics to dodge touchy issues.

This session will help you to learn powerful communication tools to help your organization to reach new levels of effectiveness. When your employees and managers know how to master these key moments, they can step up to, and effectively create, powerful communication and deliver astounding results – and reduce stress levels for everyone!

This free training session is ideal for all Human Resources Professionals, Managers, Executives and Employees at all levels.

October 2015:

Preparing for Performance Reviews: Driving Performance Management Culture

Performance Reviews are one of the most effective tools for tracking employee alignment with your organization’s shared vision. But how do we get employees to actually enjoy the performance management process so they feel inspired and motivated?

The answer is to cultivate a positive performance management culture!

September 2015:

Motivating Teams and Engaging Millennials

Millennials (Generation Y) will make up 75% of our workforce in the next 10 years. And in just three years, we’ll welcome our newest work group, Generation Z – the most digitally-savvy generation the workforce has seen. Is your organization ready to keep them motivated and retained in the workforce?

This free training session will explore how…

  • To establish an environment that motivates employees
  • A leader’s emotional energy impacts the team
  • Empathy is used to connect to employees
  •  Various organizational structures and types of communication impact team effectiveness

We’ll also answer such critical questions as: How do we inspire Millennials to perform at their peak? And, more critically, how do we get Millennials, Baby Boomers, Traditionalists, and Gen-Xer’s to create cohesive multi-generational teams?

August 2015:

The Art of Delegation: The Greatest Tool for Creating Highly Engaged Teams and Generating Powerful Results
What’s the secret of the world’s most successful business leaders? Effective delegation.

“One of the key skills I learned as a young businessman was the power of delegation…Along with my ability to listen to other people and realize when their suggestions are better than my own, this has helped me to attract and retain the excellent people on our team.”

– Richard Branson

Are you shouldering the burden or doing all the heavy lifting because you’re not sure how to delegate effectively?

In this complimentary one hour training session we’ll provide you with practical leadership and team skills to leverage delegation effectively, and transform your team into a high performing and engaged organization that delivers consistent results. You’ll get more work done, lower stress levels, and gain confidence in your abilities to be an inspiring leader.

July 2015:

Critical Conversations: Stop Avoiding Touchy Topics and Turn your Conversations into Powerful Communications

Conflict avoidance by the numbers:

  • Employees waste an average of $1,500 and an 8-hour workday for every conversation they avoid
  • 95% struggle to speak up about concerns
  • 8% estimate their avoidance has cost their organization more than $10,000
*Vitalsmarts Research, 2010

Critical Conversation: A discussion between two or more people where the stakes are high, opinions vary, and emotions run high.

By definition, critical conversations are about the tough issues – the things we’d rather not talk about

Unfortunately, we often back away from these discussions because of fear or that we’ll make things worse. We’re masters at avoiding these situations! Coworkers send an email when they should walk down the hall and talk. Bosses leave voice mail in lieu of meeting with their direct reports. We use all kinds of tactics to dodge touchy issues.

This session will help you to learn powerful communication tools to help your organization to reach new levels of effectiveness. When your employees and managers know how to master these key moments, they can step up to, and effectively create, powerful communication and deliver astounding results – and reduce stress levels for everyone!

This free training session is ideal for all Human Resources Professionals, Managers, Executives and Employees at all levels.

May 2015:

Transforming HR into a Strategic Partner: How to Shift your Role from Cost Center to Business Partner

Enhance your ability to be a strategic business partner and successfully make the shift from cost center to strategic partner!

This session answers two critical questions:

  1. What does it mean to be Strategic in your current HR role?
  2. How to get there quickly by developing traits of Strategic HR leaders.

You’ll gain an understanding of how to think, speak and act as a Strategic HR Leader in order to lead rather than advise… and to ultimately establish a more impactful leadership role in your organisation.

April 2015:

33 Tips and Tricks for CSOD Growth Edition

Our most seasoned clients have been using the CSOD Growth Edition tool for over 6 years. By working closely with them we’ve seen how they’ve evolved and grown by using Growth Edition to match their organization’s needs. From this experience we’ve compiled 33 Tips and Tricks to help you get the most out of CSOD Growth Edition. You’ll learn how to easily design and re-design your system, integrate Growth Edition seamlessly into your business processes, front line leadership and manager training, workplace culture and team development.

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Dianna Wilusz Pendolino Group